Kalleo Technologies has been providing information technology solutions to the healthcare market since 2004. We started our company with the goal of bringing enterprise level support to healthcare organizations.
We are uniquely qualified to provide IT management services for your medical practice because of our extensive experience managing the technology at healthcare offices all across the US – from Hawaii to New York. We are able to resolve most issues over the phone on the first call. This reduces the time and cost associated with your technology. When the need arises for onsite support, we dispatch a technician to address the issue onsite.
Our model of highly efficient, enterprise level proactive management means that you can expect the highest level of support at an attractive price. We will work with you and your staff to understand your specific goals and concerns on an ongoing basis. This means you can expect a greater amount of uptime for your systems that are critical to you and your patients. We can provide the kind of service you would expect from a knowledgeable internal IT department at a fraction of the cost.
Kalleo Technologies specializes in IT support for government agencies especially in the area of Public Safety. We support both local government clients and state level agencies for a variety of our services.
All Kalleo employees go through periodic criminal background checks because of the sensitive nature of our clients’ data and operations. Because we maintain help desk operations 24 hours a day we are better able to support our Public Safety clients who operate 24x7x365.
Kalleo specializes in IT services within the Transportation Industry with a particular focus on marine transportation. Being located near the busy inland Port of Paducah, Kentucky we are surrounded by some of the largest marine transportation companies in the US. We work with our marine clients in a number of ways including both traditional IT services such as Network Monitoring and Help Desk. In addition for your convenience our technicians are TWIC certified so that they can assist in on-site IT work on motor vessels without escort.
Our systems and technicians will monitor for and respond to problems on your network and servers 24 hours a day every day of the year. This allows us to achieve our goal of maximum uptime. We will respond to problems no matter when they occur and resolve them.
Our system monitors thousands of distinct events and metrics in order to discover problems either as they happen or even before they occur. Two important metrics that we monitor relate to backups: Did the backups run and were they verified? By monitoring backups on the server we can greatly increase the likelihood that the backups will be good in the event of a disaster.
Our Remote Help Desk is always available anytime you need help. No matter how important or insignificant the problem may be we are here to help. The Help Desk is open 7am to 8pm Central Time, Monday through Friday. After hours support is available via an on call technician.
Our help desk is divided into four groups. Triage technicians answer your phone call and document the issue you are experiencing. 2nd level support handles day to day problems and most technical issues. 3rd level support handles escalated high priority items. Finally our bench technicians configure and prepare new systems and repair existing systems for problems not covered under manufacturer warranties.
We have built a support model that minimizes the need for you to wait for a technician to come on site. The majority of problems can be resolved remotely which means faster resolution times for you. However when necessary our technicians will be dispatched to provide onsite support at no additional cost.
Proactively implementing Disaster Recovery Planning and Testing solutions always cost less than reacting to problems after they occur.
We believe that your IT infrastructure should be the first and last line of defense for your organization or business - not its weakest link. That’s why we’ve created our comprehensive Disaster Recovery Planning and Testing Service. Our specialists will create a plan for you that covers everything from contacting insurance carriers to establishing your Emergency Operating Center, re-establishing phone service, sourcing equipment and most importantly, restoring your data. With our Technology Assurance Plan, we are able to provide you experienced IT Support that will maintain and protect your most valuable asset – your information – 24 Hours a Day, 7 Days a Week, 365 Days a Year!
- Initial Review: Our technicians will conduct a risk analysis to review current plans and procedures in order to identify potential problems and weaknesses in data protection and recovery.
- Plan Development: From the Risk Analysis we will develop/modify your disaster recovery plan to ensure that in the event of a disaster or data loss the plan guidance is clear and the steps to recovery can be followed even by a technician that is not familiar with the environment.
- Periodic Testing: A testing schedule will be determined based upon need and cost. Our technicians will then work with the appropriate personnel within your organization to continually test and modify/update plans.
Kalleo has many years of experience managing SQL databases. We maintain hundreds of mission critical databases for our clients both small and very large. Our database administrators help to keep your database optimized for peak performance and ensure that the database backups are suited to your particular needs. We specialize in Microsoft SQL but have extensive experience with MySQL and PostgreSQL as well.
Kalleo is both a Google and Microsoft partner for cloud services. We can work with your organization to help you take advantage of the many benefits of moving to a cloud based model for your email and business productivity applications.
Computer based data has become more critical than ever to organizations and businesses. Therefore protecting that data from loss is crucial. Kalleo Technologies helps protect your data and provide you with the peace of mind of knowing that your data is stored in more than one place.
Kalleo’s Disaster Recovery System (KDRS) provides a whole new way to quickly and easily recover in the event of a disaster. With KDRS we backup your entire server into the cloud including the data, the applications, and the operating system. When a disaster occurs we are able to boot up the backup image of the server in the cloud and give you secure access to it. The Kalleo Disaster Recovery System includes the following features.
Kalleo Technologies offers customized server hosting to suit the individual needs of your company. Today there are a number of virtual server solutions from companies like Amazon, Microsoft, EMC and others. These solutions are best described as “cookie cutter” solutions. As long as what you need is very straight forward and fits a standard application requirement such as Hosted Microsoft Exchange or Hosted Web Servers then these solutions are perfect. They have become a commodity product and so pricing is very attractive and competitive.
However, for many companies wanting to host their internal servers virtually or who want to host an application for their customers these solutions are inadequate. In many cases hosted servers require custom configuration, enhanced network security (e.g. VPNs), or multi-server domain security. In cases like those you will need a customizable Hosted Server Solution.
Kalleo not only offers a virtual server platform for hosting but we will also support the application infrastructure running on that platform which the commodity vendors like Amazon will not do.
We offer two types of server hosting:
- Internal Server Infrastructure Hosting: Kalleo can virtualize your current server infrastructure and host it in our cloud. This means that you no longer have to worry about having servers in your office. In addition, you don’t have to buy new server hardware every few years. We provide the hardware platform, the infrastructure support, and the backups. You provide the software licensing.
- Application Hosting: Kalleo can provide a platform and support for your company to deliver hosted applications to your customers. Hosted Applications can be delivered in a variety of ways and Kalleo is able to support them. Even applications that are not web-based but are traditional client-server windows applications can be delivered in a Hosted model. As a Microsoft Hosting Community Partner, Kalleo can also deliver any Microsoft applications and their licenses as well that are required by your application (e.g. MS-SQL Server, MS Office, etc.)
Kalleo Technologies sells and supports IP phone systems based on Digium’s Asterisk phone system. Asterisk is a feature rich yet affordable phone system software that is provided free of charge. You simply buy the hardware you need and pay Kalleo for installation and support. This cuts out a large portion of the normal costs of an advanced IP phone system. Asterisk features compare to products from Cisco, Avaya, Altigen, and others.